When transitioning to cloud the interfaces between services and processes will change. True Cloud services offer modern ways to integrate applications. Through programming interfaces (API’s) it is possible to move data around, create automated triggers, standardize and automate deployments and much more.
It's imperative to think ahead and define areas of importance and design and build for them.
Service delivery will be impacted by this change in technology. On top of that we see that often times an MSP will function as a supply partner and internal IT is the demand organization or will pivot to a demand organization. This will create a triple whammy of integration of service delivery tooling between providers (CSP and/or MSP) and internal IT.
If we want to realize our vision of being a data driven organization that is agile and innovative we have to work on higher levels of process maturity and extensive automation. That’s the importance of designing the proper platform and integrating tooling and services. The importance of this design and the integrations have to be fully understood and supported by the business, so make sure you don’t go at this alone as an IT department.
When working with an MSP make sure that tooling choices do not create an unwanted lock-in. Read more about this subject in Provisioning and Configuration management.
Example of an important integration challenge between you and your CSP’s and/or MSP is for instance financial systems but also think of; ticketing systems, CMDB data, deployment scripts, code repositories, etc..
Important “Plan and Build” activity for the CCoE is to design a platform with new tooling for;
- Basic automation (Monitoring, Provisioning and Configuration),
- ITSM tooling (Monitoring, events and incidents),
- Continuity (DR & Backup),
- Security systems integration,
- CI/CD Integration
Integration designs need to be made for processes such as;
- Financial Mgt,
- Application Mgt,
- Security Mgt,
- Identity and Access Mgt (IAM),
It is imperative to think ahead and define areas of importance and design and build for them.
When working with an MSP make sure that tooling choices do not create an unwanted lock-in.
Process or Activity
Demarcation of Responsibilities
To Do List
- Enrich and update architecture documentation.